Shipping & Returns

Shipping

All sales directly from the website will be shipped within 4 business days. (Please call to order. The payment processor doesn’t work. Sorry for the inconvenience!). Custom order timelines will be discussed with the customer at the time of order to meet your specific requirements. We custom box each item at no extra charge. You will only be charged for the shipping cost. Depending on the size, we ship frames using USPS or UPS, for cost effectiveness, while larger pieces are shipped via DHL.

Returns

The pieces you see on our shopping page are ready and available for shipping to you. Each piece is an original and cannot be duplicated.
All online sales are final. 

You have 24 hours to cancel on a purchase of $25 or more, for full refund.

Custom Orders are non-returnable unless damaged during shipping. Upon delivery, please inspect the package before the shipper leaves. If the package is damaged, refuse shipment until you open the box and inspect the piece. If there is any damage to the piece, return the package with the shipper. Your money will be credited back to your account.

We reserve the right to not accept a return for items that have been visibly tampered with.

By making a purchase with us, you agree to these terms. 

Feel free to call with questions or concerns regarding your order and discuss your specific needs. Contact us through our contact form or via phone (608) 627-1952.